Shipping policy

At Ailvil Healthcare, we aim to provide a smooth, reliable, and transparent delivery experience. This Shipping Policy explains the terms and conditions applicable to orders placed through our e-commerce website.

1. Order Processing

Orders are processed after successful confirmation of payment or, where applicable, confirmation of the selected payment method.

Orders are generally dispatched within [1–3 business days] after order confirmation. Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

Once the order is dispatched, customers will receive relevant shipping or tracking information, wherever available.

2. Delivery Time

Estimated delivery time within India is generally [3–7 business days] from the date of dispatch. Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Delivery estimates are indicative and should not be considered guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed. Shipping may be offered free of charge for selected products, locations, or order values as per the applicable offer or promotion.

Ailvil Healthcare reserves the right to modify shipping charges or applicable free-shipping thresholds from time to time.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, mobile number, PIN code, and any relevant address details.

Ailvil Healthcare shall not be responsible for delays, failed deliveries, or additional charges arising from an incorrect, incomplete, or inaccessible delivery address provided by the customer.

5. Order Tracking

Where tracking facilities are provided by the shipping partner, customers may use the tracking details shared after dispatch to monitor the status of their shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

6. Delayed or Undelivered Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to adverse weather, natural events, transportation disruptions, strikes, public holidays, regulatory restrictions, technical issues, or courier-related delays.

If an order is delayed or reported as undelivered, customers are requested to contact our customer support team with their order details so that the matter can be reviewed with the shipping partner.

7. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery. If the package appears visibly damaged, opened, or tampered with, the customer should, wherever possible, refuse acceptance or immediately report the issue to Ailvil Healthcare with photographs/videos and relevant order details.

Claims relating to damaged or tampered shipments may be subject to verification and the terms of the applicable courier and company policies.

8. Failed Delivery / Return to Origin

If a shipment cannot be delivered due to an incorrect address, recipient unavailability, refusal to accept the package, repeated failed delivery attempts, or other reasons attributable to the customer, the shipment may be returned to the sender.

Any re-shipping, if permitted, may be subject to additional shipping charges and applicable terms.

9. Multiple Products in One Order

Products purchased together may be dispatched in a single shipment or in multiple shipments depending on product availability, warehouse location, packaging requirements, or logistics considerations.

10. Restricted Locations

Certain products may not be deliverable to particular locations due to applicable laws, regulations, courier restrictions, or logistical limitations. If an order cannot be fulfilled for the selected destination, the customer will be informed accordingly.

11. Changes to Shipping Policy

Ailvil Healthcare reserves the right to modify or update this Shipping Policy at any time to reflect changes in logistics arrangements, applicable laws, business practices, or service conditions. The updated policy will be published on this website.

12. Contact Us

For shipping-related queries, order tracking, delivery concerns, or assistance with an undelivered shipment, please contact us through the contact details provided on our website and mention your Order ID for faster assistance.

Note: Delivery timelines and shipping services are subject to product availability, destination, courier serviceability, and circumstances beyond the reasonable control of Ailvil Healthcare.